When using the Vast Starry Sea (vaststarrysea.com) website, you may encounter various problems or need help. We are committed to providing you with support and solutions. The following terms are intended to explain how we handle problems and provide assistance.
Problem Reporting
Reporting Methods: If you encounter problems or have any questions while using this website, please report them in the following ways:
Email: Send your questions or feedback to ericbrown@vaststarrysea.com.
Phone: Call our customer service hotline (+1) 2107912607, our service hours are Monday to Friday, 9 am to 5 pm (Eastern Standard Time).
Information to Provide: Please provide as much information as possible when reporting the problem, including your account information, description of the problem, screenshots of error messages (if any), and other relevant details. This will help us diagnose and resolve the problem more quickly.
Problem Handling
Response Time: We strive to respond to you within 1-2 business days after receiving the problem report. Complex issues may take more time to process, but we will try to resolve them as quickly as possible.
Solutions: We will provide solutions depending on the nature of the problem. This may include fixing technical glitches, providing operational guidance, processing order issues, etc.
Support Scope
Technical Support: We provide support for website functionality, account management, and technical issues. For non-technical issues, such as product suggestions or merchant inquiries, please contact through the appropriate channels.
Order Issues: If you encounter order-related issues (such as shipping delays, return processing), please provide the order number and relevant details so that we can more effectively process your request.
Service Limitations
No Legal Advice: Our website does not provide legal, financial or professional advice. Please consult a professional for advice on legal, financial or other professional fields.
Problem Resolution Scope: We strive to resolve the problems you encounter, but cannot guarantee that all problems can be resolved. If we cannot resolve certain issues, we will try our best to provide alternative solutions or suggestions.
User Responsibilities
Accuracy: Please ensure that the information you provide is accurate to help us deal with the problem effectively. Incorrect or incomplete information may cause delays or failure to resolve the problem.
Abiding by the Terms: When seeking support, please abide by the Terms of Use and Code of Conduct of our website. We reserve the right to refuse to process reports of issues that do not comply with these Terms.
Changes and Updates
Updates to these Terms: We may update these Terms from time to time. The updated Terms will be posted on this page and will be effective from the date of posting. We recommend that you review these Terms regularly for the latest information.
Thank you for using Vast Starry Sea, and we look forward to helping you ensure that your experience is smooth and enjoyable.