Welcome to Vast Starry Sea (vaststarrysea.com). We are committed to providing you with a smooth shopping experience, including efficient shipping services. Please read the following shipping terms carefully to understand our shipping policies and related details.
Shipping Areas
We offer shipping services to the continental United States and some international locations. Please confirm whether we can ship to your address during checkout. If you are located in an international location, please note that additional duties and taxes may apply, please check with your local customs department for specific circumstances.
Processing Time
Order Processing Time: We usually process your order within 2 business days after receiving your order. Processing time may vary depending on the inventory status of the product or the complexity of the order.
Shipping Time: Once the order is processed, we will hand over your package to our shipping partner. Depending on the selected shipping method, the shipping time may vary.
Shipping Methods
We offer a variety of shipping methods, including but not limited to:
Standard Shipping: Usually takes 5 business days, depending on the shipping address.
Expedited Shipping: Usually takes 2 business days, for orders that require fast delivery.
During checkout, you can choose the shipping method that best suits you. All shipping costs will be calculated based on the method and delivery address you choose.
Shipping Costs
Domestic Shipping: Shipping costs will be calculated based on the order total, weight, and delivery address. The specific costs will be displayed at checkout.
International Shipping: Shipping costs for international orders are calculated based on the destination and package weight. Customs duties and import taxes may also be incurred and are the responsibility of the customer.
Order Tracking
Once your order is shipped, we will send you a tracking number via email. You can use this number to check the order status and estimated arrival time on our shipping partner’s website.
Delivery Issues
Undelivered Orders: If your order is not delivered within the estimated time, please contact us through our customer service team. We will assist in tracking the package and resolving the issue.
Damaged Package: If the package you received is damaged during shipping, please contact us immediately and provide relevant photos. We will assist in processing returns or exchanges.
Address Changes
If you need to change the delivery address, please contact us in time before the order is processed. We will not be able to change the address after the order is processed. Please ensure that you provide an accurate delivery address to avoid delays or package loss.
Changes to Shipping Terms
We may update our shipping terms from time to time. The updated terms will be posted on this page and will be effective from the date of posting. It is recommended that you check the shipping terms regularly for the latest information.
Thank you for choosing Vast Starry Sea, we look forward to providing you with quality service and timely delivery experience.