Welcome to Vast Starry Sea (vaststarrysea.com). We are committed to providing you with quality products and services. If you are not satisfied with your purchase, we offer a refund policy to ensure that your shopping experience is pleasant. Please read the refund terms below for details.
Refund Policy
Refund Application: If you are not satisfied with your purchase, you can apply for a refund within 30 days of receiving the product. Please ensure that the product is in unused, original condition and complete packaging when returning it.
Refund Conditions: The following situations are not eligible for a refund:
Customized or personalized products
Used or damaged products
Refund applications older than 30 days
Products that are not eligible for return
Refund Process
Apply for a refund: Please submit a refund request by the following methods:
Email: Send a refund request to ericbrown@vaststarrysea.com with the order number, product information and the reason for the refund.
Apply online: Fill out the refund application form on our website and provide relevant information.
Returns: Once your refund request is approved, we will provide you with a return address. Please ship the product back to our return address and keep the waybill number as proof of return.
Processing time: Once we receive the returned item, we will process your refund within 7 business days. Refunds will be refunded to your original payment method and processing time may vary depending on the payment platform.
Refund amount
Full refund: Items eligible for a refund will receive a full refund, including the cost of the item itself and the initial shipping cost.
Shipping costs: If you apply for a refund for personal reasons (for example, change of mind), the return shipping cost is borne by the customer. We are not responsible for return shipping costs unless the item is of quality problem or shipped incorrectly.
Exchange policy
If you need to exchange an item (for example, for a different size or color), please contact us within 30 days of receiving the item. We will guide you through the exchange process and arrange for the shipment of the new item after receiving the returned item.
Changes to refund terms
We reserve the right to modify these refund terms at any time. The updated terms will be posted on this page and will take effect from the date of posting. It is recommended that you check the refund terms regularly for the latest information.
Thank you for choosing Vast Starry Sea. We are committed to providing you with an excellent shopping experience and resolving any possible issues.